Lotus Dental Son Nguyen DDS

Their new technology is pretty good, but their system management is pretty much messy. Always have an appointment and always have to wait forever. Last visit, i waited more than 1 hour. I never want to come here to clean my teeth often anymore because i have to wait even i make an appointment. What’s purpose to make an appointment? Improve your management please

Let me tell you guys my worst experience with Lotus Dentistry. My appointment today (Nov 16 at 2:00pm). I showed up there at 2:00pm and checked in at the reception, after 40 minutes waiting at front desk, they called me going to see dentist. A nurse prepared and let me lying down on the chair, later on the dentist came and he numbed my mouth (by an anesthesia injection) then he told me just wait for 5 minutes. After that, he went out then go to another room with another patient. What the heck!!! They let me lying down there with the direct light of lamp to my face and waiting without notice. At 3:15pm, I sat up then call somebody who passed by.... A lady came in and asked me to be calm down, another dentist with come and help me out because the first dentist was busy with another urgent case!!! At 3:30pm, after 1,5 hours waiting, another dentist came then said that he could take over the job from the first dentist. I don't mind about the change of dentist, any dentist/any doctor can do their job on my case, but the worst thing is "Customer Service", they don't know how to manage appointment and treat people, they really don't care about their customer, may be they recently have a good business and lots of customers that's why they don't need to get more patients. That was unbelievable and unacceptable!!! I wondered how they could treat their customer like that way. I came to Lotus dentistry a month ago for an examination, X-ray, talked to doctor then it took me 2 more weeks to make an appoinent for "root canal", I'm not a walk-in guest!!! Finally I decided to refuse the second dentist (after waiting for 1,5 hours) and asked for a refund. You guys better don't go to Lotus Dentistry.

I had a great experience at Lotus Dental. The staff was very professional and friendly, and the service was excellent. The front desk person, Ngoc, was especially helpful and kind. She answered all my questions and made me feel comfortable. The dentist was also very gentle and thorough. I highly recommend Lotus Dental to everyone who needs dental care.